Privacy Policy

Rosca Indonesia ("Rosca", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with Rosca. We may collect information directly from you, automatically through your use of the website, or from third-party services that support our operations.

When you visit the Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and cookies installed on your device. We also collect information about how you browse the Site, including the pages or products you view, how you were referred to the Site, and how you interact with it.

We also collect information that you provide directly to us, such as your name, email address, phone number, shipping and billing address, transaction details, as well as any communication you have with us.

HOW WE USE YOUR PERSONAL INFORMATION

In this Privacy Policy, “Personal Information” refers to both automatically collected data and information you provide directly.

We use your information to operate, improve, and protect our services, including:

Providing products and services

To process transactions, fulfill orders, arrange shipping, and provide customer support.

Communications

To send order updates, respond to inquiries, and provide important service-related information.

Marketing and promotions

With your consent, to send updates, offers, and promotional materials related to Rosca.

Analytics and improvement

To understand how users interact with our website and improve functionality, performance, and user experience.

Security and fraud prevention

To detect, prevent, and investigate fraud, unauthorized access, and other harmful activities.

SHARING YOUR PERSONAL INFORMATION

We may share your personal information with relevant third parties to support our operations, including payment service providers, logistics and delivery partners, website and technology service providers, and analytics providers.

We do not sell your personal information.

We may also disclose your information where required by law, regulation, or legal process, or to protect our rights and business interests.

YOUR RIGHTS

You have the right to access the personal information we hold about you, request corrections or updates, request deletion of your data, restrict or object to certain processing activities.

To exercise these rights, please contact us through our official channels. We may require identity verification before processing your request and will respond within a reasonable timeframe.

COOKIES

We use cookies to improve your browsing experience and understand how you interact with our Site. Cookies allow us to remember your preferences and enhance website functionality.

You can disable cookies through your browser settings, but some features may not work as intended.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements, unless you request its deletion.

CONTACT

If you have any questions about this Privacy Policy or your personal data, you can reach out to us through our official contact channels, including WhatsApp Customer Service.